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The Clean Bedroom - Organic Mattress Store

GUARANTEES

Guarantees

The Clean Bedroom hopes that you will be 100% satisfied with your purchase. If one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. You must call us in advance of returning any item at (866) 380-5892 to make arrangements. Please read our Policies carefully.

IMPORTANT NOTICE ABOUT UNAUTHORIZED RETURNS: All returns must be coordinated with The Clean Bedroom before sending. We do not accept any returns without Return Authorization (RA) #s. Please call (866) 380-5892 to receive RA#s before shipping. We do not reimburse shipping on any return.

Refusing shipment will result in your credit card being charged for both outbound and return shipping, plus applicable re-stocking fees. WE DO NOT OFFER A RETURN POLICY ON ANY MATTRESS, FUTON OR FOUNDATION. If any mattress, futon, or foundation is returned to us, we will refuse shipment.

Defective Products
In the event that your product is defective, within 30 days from delivery, we will replace your purchase immediately at no charge and pay for all associated shipping costs. Please call us at (866) 380-5892 to speak to one of our customer service representatives who will provide you with instructions on how to process your return. If more than 30 days have passed since your purchase and the product is still under warranty, our customer service department will give you the information you need to have your product repaired or replaced at a manufacturer's authorized product repair center.

Unused, unopened products
If you are not satisfied with your purchase other than mattresses and toppers, The Clean Bedroom will allow you 30 days to notify us that you need to return your merchandise. Items that are in the original brand new condition and in the original packaging will be refunded for the full amount of the product, less original shipping charges. You will be responsible for return shipping costs.

Used Products
If you are not satisfied with your purchase, The Clean Bedroom will allow you 30 days from receipt of your product to return your merchandise. You will receive a partial or full refund for your product based on the categories below. Some products are non-returnable so exceptions apply. Additionally, you will be responsible for all outbound (including special shipping) and return shipping and handling costs.

Re-stocking Fees
The Clean Bedroom must pass along manufacturer's re-stocking fees as follows:
all Air Cleaning products - 25%

All bedding items that are returned after use are subject to a 25% re-stocking fee.

Non-returnable items
The Clean Bedroom cannot accept returns on the following items:
  1. All Mattresses, Futons, Mattress Toppers are non-returnable*
  2. Bedding that has been opened or used may not be resold and is not returnable by law. All bed linens items must be brand new, unused and unopened.
  3. Items damaged by you or deemed in un-saleable condition
  4. Special and custom orders are non-returnable

Return Shipping Costs
All return shipping costs are the customer's responsibility. We do not reimburse shipping costs or issue UPS call for pick up for any customer return.

Return Procedure
Call (866) 380-5892 BEFORE sending any item back to The Clean Bedroom.

Please retain both receiving and/or return shipping and tracking slips so this information can be used to expedite any credits in the event of a return.

  1. All returns must be in the original packaging including the manuals, accessories, warranty information, and filters (if applicable).
  2. A letter stating reason for return, along with contact information must be included in your package.
  3. Once the item is received at the specified address and is verified to be in original condition or is lightly used, applicable credit will be issued to the customer's credit card. Customers should allow 30 days for a refund to appear on their statements.

Orders Refused on Delivery
If you have refused your order upon receipt, you will be liable for any promotional outbound (including special shipping) and return shipping and handling costs.

Customer Service – Return Assistance
Call (866) 380-5892 to discuss any return issues you might have. We'll be happy to help you.

*Why won't we take your mattress back?
We have a strict no returns policy on used mattresses, toppers and bedding for sanitary reasons. While the mattress industry standard practice is to resell returned mattresses as showroom models, we do not. We are after all, The Clean Bedroom and we find this practice appalling. If we do have to accept a return for extenuating circumstances, we give to an employee at no cost to them, or donate to local community causes we support.

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Contact Us
866.380.5892
info@thecleanbedroom.com
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Showrooms:
California
604 Santa Monica Blvd
(Across from the Library)
Santa Monica, CA 90401
310.587.3339



New York
New York MarketCenter™
230 Fifth Avenue
Suite 1807-18th floor
New York, NY 10001
212.889.1091


Connecticut
Across from Whole Foods
79 East Putnam Avenue
Greenwich, CT 06830
203.292.9275



New York
2nd Floor Walk-up
145 Montague Street
Brooklyn, NY 11201
718.237.1092
Now open!


Maine
Home Office/Showroom
Dan's Crossing - Suite 108
5 Shapleigh Road
Kittery, ME 03904
Office: 207.438.9778
Showroom: 207.703.0743

Texas
Across from West Elm
503 Baylor Street, Suite 190
Austin, TX 78703
512.476.1919


Maine
Across from the Portland Harbor Hotel
477 Fore Street
Two Portland Square
Portland, ME 04101
(207) 517-3500


Massachusetts
Next to Whole Foods
444 Washington Street
Wellesley, MA 02481
781.431.6167