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*some exclusions apply
The Clean Bedroom - Organic Mattress Store

POLICIES

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

 

IMPORTANT NOTICE ABOUT UNAUTHORIZED RETURNS: All returns must be coordinated with The Clean Bedroom before sending. We do not accept any returns without Return Authorization (RA) #s. Please call 866.380.5892 to receive RA#s before shipping. We do not reimburse shipping on any return.

Refusing shipment will result in your credit card being charged for both outbound and return shipping, plus applicable re-stocking fees. WE DO NOT OFFER A RETURN POLICY ON ANY MATTRESS, FUTON OR FOUNDATION. If any mattress, futon, or foundation is returned to us, we will refuse shipment.

Shipping Policies

Free Shipping Offer
Free Shipping Offer applies to orders over $150 shipped to addresses within the continental United States only. Remote areas, urban addresses, and buildings with more than two flights of stairs (in home set up customers only) may incur additional shipping charges.

Additional Exceptions & Policies:

• Free Shipping offer does not apply to Clearance showroom models: furniture, mattresses, toppers. These items can be picked up from the showroom. Or, delivery within 5-10 mile radius of showroom can be arranged, call to get delivery quote for this service.

Shipping Furniture - A shipping credit of $100 is offered on all furniture items. Additional shipping costs will be quoted in advance and included in order total.

Free Shipping on mattresses is curbside delivery only. Delivery is either to the back of the truck or to the front door depending on mattress brand purchased.

Shipping to remote or urban areas - Customer will be contacted to approve additional shipping costs before the order is processed.

In home set up - Required service on most mattresses as boxes are heavy/bulky; the mattress needs to be set up properly in your home; and packaging materials are hard to dispose of. The cost is $200 and includes mattress set up and package removal only. To have old mattress removed, the charge is an additional $100 for a total fee of $300.

Items shipping to Alaska and Hawaii - Qualify for a free shipping "credit" based on normal costs to ship that particular item within the continental U.S. Additional shipping costs will be quoted in advance and included in the order total.

Items shipping to APO addresses: most items ship for free, however, items manufactured and shipped from Canada may incur extra charges. Please call 866.380.5892 for shipping quote if shipping to APO address.

Mattress Orders shipping to Canada - Qualify for a free shipping "credit" based on the amount normally charged for shipping that item within the continental U.S. Additional shipping costs will be quoted in advance and added to the order total. All Canadian taxes, customs fees and duty are the responsibility of the customer. We do not ship items via UPS to Canada.

• We do not ship anywhere outside of the United States and Canada.

Refusing Shipment
Refusing shipment will result in your credit card being charged for both outbound and return shipping, plus applicable re-stocking fees. WE DO NOT OFFER A RETURN POLICY ON ANY MATTRESS, FUTON OR FOUNDATION. If any mattress, futon, or foundation is returned to us, we will refuse shipment.

Refusing shipment on items drop shipped from manufacturers in Canada will result in your credit card being charged for both outbound and return shipping, duty and customs broker fees, and any applicable re-stocking fees.

Return Shipping Costs
All return shipping costs are the customer's responsibility. We do not reimburse shipping costs or issue UPS call for pick up for any customer return.

Your Privacy

The Clean Bedroom (TCB) is committed to privacy. The following discloses our information gathering and dissemination practices for our website: www.thecleanbedroom.com.

Your Contact Information
We use your customer contact information to get in touch with you when necessary and for delivering the product. We use your e-mail address to confirm your Internet order or notifying you of the status of your order. (You will receive our email newsletter and you can unsubscribe at any time.) Your personal data including your billing and account information remain safe and private. We will not sell or give away your name, address, phone number or email address.

Opt-in Mailing List / Catalog Requests
For those of you who choose to join The Clean Bedroom mailing list or request a catalog, we do not make your email address or physical address available to other companies. We publish an email newsletter once or twice a month featuring information to help you create a safer, cleaner sleeping environment, along with new products and special offers. You can "unsubscribe" anytime and you will not receive any further issues.

Online Order Security
All online transactions in our store are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure online shopping environment for you, our valued customer.

You can also order by phone 866.380.5892 Monday-Saturday 9am-6pm EST.

Third-Party Web Beacons
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Payment Methods/Shopping Guarantee
The Clean Bedroom accepts VISA, Mastercard, Discover and American Express credit cards for online payment of merchandise. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will only cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Contacting Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

The Clean Bedroom
Dan's Crossing - Suite 108
5 Shapleigh Road
Kittery, ME 03904
866.380.5892

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Contact Us
866.380.5892
info@thecleanbedroom.com
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Showrooms:
California
604 Santa Monica Blvd
(Across from the Library)
Santa Monica, CA 90401
310.587.3339


New York
New York MarketCenter™
230 Fifth Avenue
Suite 1807-18th floor
New York, NY 10001
212.889.1091


Connecticut
Across from Whole Foods
79 East Putnam Avenue
Greenwich, CT 06830
203.292.9275

Texas
Across from West Elm
503 Baylor Street
Suite 190
Austin, TX 78703
512.476.1919


Maine
Home Office/Showroom
Dan's Crossing - Suite 108
5 Shapleigh Road
Kittery, ME 03904
Office: 207.438.9778
Showroom: 207.703.0743


Maine
Across from the Portland Harbor Hotel
477 Fore Street
Two Portland Square
Portland, ME 04101
(207) 517-3500


Massachusetts
Next to Whole Foods
444 Washington Street
Wellesley, MA 02481
781.431.6167