We have a strict no returns policy on used mattresses, toppers, and bedding for sanitary reasons. However, many of our customized mattress models do have some kind of adjustment policy for a certain period of time after purchase. This varies by brand.
While the mattress industry standard practice is to resell returned mattresses as showroom models, we do not. We are, after all, The Clean Bedroom, and we find this practice appalling.
If you have refused your order upon receipt, you will be liable for the cost of any promotional outbound (including special shipping), return shipping, and handling costs.
- All returns must be in the original packaging including the manuals, accessories, warranty information, and filters (if applicable).
- A letter stating the reason for return, along with contact information must be included in your package.
- Once the item is received at the specified address and is verified to be unused in original condition, applicable credit will be issued to the customer's credit card. Customers should allow 30 days for a refund to appear on their statements
The Clean Bedroom will allow you 30 days from receipt of the product to notify us that you need to return your merchandise due to a defect. Call (212) 764-3232 to discuss any return issues you might have. We'll be happy to help you.
Mattresses, furniture, adjustable bed bases, toppers, bedding items and pillows are not returnable. Call (212) 764-3232 BEFORE sending any item back to The Clean Bedroom.
All return shipping costs are the customer's responsibility. We do not reimburse shipping costs or issue UPS call for pick up for any customer return.
If you are not satisfied with your purchase other than furniture, adjustable bed bases, mattresses, toppers, and pillows, The Clean Bedroom will allow you 30 days from receipt of the product to notify us that you need to return your merchandise.
Bedding that has been opened or used may not be resold and is not returnable by law. All bed linen items must be brand new, unused, and unopened.
You will be responsible for return shipping costs. Mattresses, furniture, adjustable bed bases, toppers, and pillows are not returnable.
In the event that your product is defective, within 30 days from delivery, we will replace your purchase immediately at no charge and pay for all associated shipping costs. Please call us at (212) 764-3232 to speak to one of our customer service representatives who will provide you with instructions on how to process your return.
If more than 30 days have passed since receipt of the product and the latter is still under warranty, our customer service department will give you the information you need to have your product repaired or replaced.